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Marketing, Sales & Service
The World Is Our Marketplace
Marketing, Sales & Service professionals serve as liaisons between our company, our dealers and our customers. We provide vital information that leads to greater customer satisfaction and market strength. Our work adds appeal to our products and value to our bottom line.
Our Ford Division, Lincoln Mercury Division, and Ford Customer Service Division support over 5,000 dealerships in the United States.
Full Time Employment--Ford College Graduate Program
Your rotations will give you a broad view of Ford Marketing, Sales & Service. Company-paid training programs give you structure, training, and leadership while allowing for individual growth and interests. After completing rotational assignments, you can be eligible for promotions to specialist, supervisory and management positions. Opportunities exist in three major components: Field Operations, Parts, Supply & Logistics and Vehicle Service Programs.
Field Operations
Comprised of Ford Division, Lincoln Mercury Division, Ford Customer Service Division and support staffs, Field Operations is responsible for effectively marketing cars, trucks, parts and services, and for maximizing vehicle owner satisfaction and loyalty. At the conclusion of your ten-week training program, you will be assigned to a Field Operations position within your region. Possibilities include, but are not limited to:Zone Manager
You will act as a sales person and business consultant, bringing company resources and your training to help a group of Ford and Lincoln Mercury dealers. You may travel up to four nights a week in this assignment and will have a company car and laptop.
Select Dealer Manager or Regional Analyst
You will either act as a consultant to a group of dealers via phone, or assist your regional office in meeting divisional objectives. From this assignment, you can become a zone manager as your skills develop and as positions become available. This is an office-based assignment, so you will not have a company car or laptop. After completing several rotational assignments you can be eligible for promotions to other specialist, supervisory, or managerial positions.
Parts, Supply & Logistics
This group provides service parts to Ford and Lincoln/Mercury dealerships and other distribution channels. An industry leader in customer service satisfaction, we focus on quick order-to-delivery times and on helping dealers "fix it right the first time."
You have two assignments in this three- to four-year program:Supply Chain/Office Analyst
For this position, you spend 12-18 months in Southeast Michigan. Your duties can include a variety of assignments in Supply Chain Management, Inventory Planning and Analysis, Purchasing, Global Planning, Parts Analysis, and Transportation and Engineering Services.
Distribution Warehouse Supervisor
This 24-month assignment is based in one of our 26 distribution facilities across the United States. There, you build on your teamwork and leadership skills as you gain experience in areas such as shipping and receiving, transportation and distribution, office operations, inventory and production control, picking, stockkeeping, packaging, and quality. After your initial assignments you can become eligible for additional developmental opportunities that reflect your interests and our needs.
Vehicle Service & Programs
Engineering at Ford goes well beyond designing cars and trucks. Vehicle Service & Programs (VS&P) is a high-performance organization of vehicle service planning and management experts helping to drive Ford Motor Company's consumer transformation. We work with research scientists, product and manufacturing engineers, business and financial specialists, marketing planners, aftermarket specialists and consumers, so a VS&P career can offer endless variety.
You could put your technical knowledge to use in our Customer Service Division and benefit from our developmental career program for entry-level engineers. Using the most advanced technology, you'll work to help us keep our customer service system at the top.
Your assignment could be in any of these areas:Diagnostic Service Planning
Diagnostic Technical Design, Testing and Support
Help to improve program timing and product development tracking systems. You'll also work with dealership feedback and process evaluation and improvement. An assignment might include working with Product Development engineers to analyze electronic and electromechanical vehicle systems, to develop diagnostic routines that will allow technicians to diagnose and repair vehicles faster and more easily than they can today.
Diagnostic Hardware/Software Design and Development
You'll be responsible for designing, testing and releasing manufacturing and hardware requirements while servicing diagnostic software. You'll also generate strategy maps and advanced prototyping and software tools.
Global Concern Management
Plant Vehicle Team & Field Support
Involved with vehicle-specific teams of problem solvers, you'll evaluate field performance data to identify customer concerns. You'll also prepare technical service communications instructing Ford and Lincoln Mercury dealers on how to remedy those customer concerns.
Recall
As part of the Recall Team, you'll manage a customer campaign from start to finish. You'll interface with Engineering, Manufacturing and suppliers to develop campaign fixes and prepare dealer bulletins.
Upstream Customer Service
Work with program teams on future products to ensure service work is cost effective and repair costs are low, while ensuring the voice of the customer drives the product development design process.
Repair Product Planning
Work to make repair costs at Ford and Lincoln Mercury Dealers competitive. You'll analyze parts cost, labor efficiencies, competitive studies and alternative repair methods. Our program graduates have taken on a multitude of assignments, beyond and within VS&P. We also have alumni in field operations around the country, repair product planners, and design engineers on both mainstream and specialty products.
Student Programs--Summer Intern Program
This program runs from approximately mid-May through mid-August. Candidates have completed their sophomore or junior year, or first year of graduate studies. Assignments exist both in the regional offices and in the Marketing, Sales and Service general office in Dearborn, Michigan. Assignments include, but are not limited to the following:
Field Operations
Regional Assignments
You will work closely with our field teams to implement corporate-wide marketing initiatives and assist in developing regional marketing plans. Many of these assignments also incorporate an e-commerce element.
General office assignments
You can be placed in a variety of marketing assignments. Some examples include franchising, vehicle brand development, and retail distribution. Many of these assignments also incorporate the growing e-commerce side of our business.
Parts, Supply & Logistics
Detroit Parts Distribution Center and the National Parts Distribution Center
We focus on assigning you to meaningful projects that allow you to make a recognizable contribution during your summer.
Vehicle Operations
Engineering and Production Liaison
Production Supervision
Machine Maintenance and Repair Coordination. At the conclusion of the summer, successful interns may be considered for full time employment in our Ford College Graduate Program.
Preferred backgrounds vary by career area:Field Operations
Bachelor's degree in a business-related field with a G.P.A. of at least 3.0 on a 4.0 scale, or in the top 25 percent of the class.
Vehicle Service Programs
B.S. and M.S. with major in Mechanical or Electrical Engineering with a G.P.A. of at least 3.0 on a 4.0 scale, or in the top 25 percent of the class.
Parts, Supply & Logistics
B.S. or M.S./M.B.A. in Business Administration or Industrial Technology; B.S. with majors in Distribution, Supply Chain, Logistics, Industrial or Packaging Engineering, Production Operations Management, or Organizational Leadership and Supervision with a G.P.A. of at least 3.0 on a 4.0 scale, or in the top 25 percent of the class.
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